Digital Products & Virtual Training
Overview
Thrya LLC provides digital training programs, downloadable materials, and live virtual workshops. Because these products are delivered electronically and cannot be “returned,” our refund policy is designed to be fair, transparent, and aligned with industry standards for digital services.
This policy applies to:
- Digital downloads (PDFs, guides, worksheets)
- Online courses (self‑paced or scheduled)
- Live virtual training sessions
- Webinars, workshops, and digital events
- Training bundles and multi‑session programs
Digital Products (Instant Downloads)
All digital products are non‑refundable once accessed or downloaded.
Because access is granted immediately upon purchase, we cannot offer refunds for:
- Change of mind
- Accidental purchase
- Purchasing the wrong item
- Inability to use the file due to device or software limitations
If you experience a technical issue accessing your file, please contact us and we will assist promptly.
Online Courses (Self‑Paced)
Refunds are available only if the course has not been accessed.
Once a course has been opened, viewed, or logged into, it is considered “used” and is no longer eligible for a refund.
If you purchased a course by mistake and have not accessed it, contact us within 7 days of purchase.
Live Virtual Training (Workshops, Webinars, Scheduled Sessions)
Refunds for live virtual training are available under the following conditions:
Eligible for Refund:
- You cancel 7 or more days before the scheduled session
- The session is cancelled or rescheduled by Thrya LLC
- You experience a verified technical issue preventing attendance (case‑by‑case)
Not Eligible for Refund:
- No‑show or missed attendance
- Cancellation within 7 days of the event
- Partial attendance
- Change of mind
You may request to transfer your registration to another session or participant where possible.
Training Packages & Custom Programs
Custom training packages, organisational programs, and tailored sessions are non‑refundable once development or scheduling has begun.
If your organisation needs to reschedule, we will work with you to find a suitable alternative date.
Technical Issues
If you experience difficulty accessing a digital product or course, please contact us. We will:
- Re‑send access links
- Provide alternative file formats where possible
- Assist with login or platform issues
We are committed to ensuring you receive what you purchased.
Processing Refunds (Where Applicable)
Approved refunds will be processed to your original payment method. Processing times vary depending on your bank or payment provider.
Contact Us
For questions about refunds, cancellations, or access issues, please contact: thrya.online@mail.com
We aim to respond within 1–2 business days.